Our Customers

customers

Local, Responsive and Caring Service for our Utility Customers

Corporate Responsibility is about increasing stakeholder value and financial performance. We are responsible to the communities where we operate, where we can create a more lasting, sustainable prosperity for all.

Our distribution business takes a local, responsive, and caring approach in every utility service territory. This continues to be a key differentiator and competitive advantage for the Company. Our customers’ issues are our issues—our frontline people live them every day. We are proud of our extremely strong customer satisfaction ratings for providing reliable and safe service to customers. Our customer survey is performed confidentially by a third party, with scores ranging from 72% to 93% across all service territories.

We deliver a superior customer experience through various locally run programs. This includes offering conservation and energy efficiency programs for businesses and residential customers, economic programs to assist customers with their utility bills, including discounts for recipients of social economic programs, Neighbor Helping Neighbor and Fuel Assistance. Employees are also encouraged to donate to local charities that assist families with their energy bills.